In this tutorial, we will show you how to install OTRS on Ubuntu 16.04. OTRS is a web-based ticketing system. It is one of the most flexible and super easy to use, web-based ticketing system, used for Help Desk, Service Management, Customer Service, and more. OTRS is a cross-platform application and supports all the popular operating systems, but this tutorial was written for Ubuntu 16.04 OS. At the time of writing this tutorial, the latest stable version is OTRS 6, and it requires:
- Perl 5.10 or higher
- MySQL – 5.0 higher, PostgreSQL 9.0 or higher, Oracle 10g or higher or MariaDB.
- Apache web server 2.2 or higher compiled with mod_perl2 or higher.
- Postfix, Sendmail, Exim or you can use an external email provider.
This install guide assumes that Apache and MySQL/MariaDB are already installed and configured on your virtual server.